修改 Refund Policy

At Dollsm, customer satisfaction is our top priority. We understand that sometimes you may need to request a refund. Please review our refund policy below:

Eligibility for Refunds

1. Standard Products:

   • Standard products are eligible for a refund if returned within 7 days of delivery.
   • Items must be unused, in their original packaging, and in the same condition as when received.

2. Custom-Made Products:

   • Custom-made products are non-refundable unless they are defective or damaged upon arrival.
   • Any customization or personalization fees are non-refundable.

Refund Process

1. Initiating a Refund:

   • Contact our customer support team at sales@dollsm.com within 7 days of receiving your order.
   • Provide your order number, a description of the issue, and photos of the product if it is defective or damaged.

2. Return Authorization:

   • Once your refund request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the product back to us.
   • Return shipping fees are the responsibility of the customer.

3. Inspection and Refund:

   • Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
   • If the return is approved, we will process your refund within 14 business days. Refunds will be issued to the original payment method.

Non-Refundable Items

• For hygiene and safety reasons, certain items cannot be returned or refunded unless they are defective or damaged upon arrival. This includes intimate products and custom-made items.
• Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@dollsm.com. Provide your order number, a description of the issue, and photos of the damage or defect. We will work with you to resolve the issue promptly.

Important Notes

• Inspection: All returned items will be thoroughly inspected. Items that do not meet our return policy criteria will not be eligible for a refund.
• Processing Time: Refunds will be processed within 14 business days after the returned item has been received and inspected.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@dollsm.com or call us at [Your Company Phone Number].

Thank you for choosing Dollsm. We are committed to ensuring your satisfaction and appreciate your business.